Passengers Helped US Airways to Set a New Record
The airlines's customers who flew in April were treated to the company's best operational performance ever
Customers who flew US Airways last month were treated to the company's best operational performance ever, which included new April records in on-time departures and arrivals, completion factor and baggage handling. April's results come on the heels of the airline's best ever first quarter performance.
"During the past four years, US Airways has led the industry in what matters most to customers – safe, reliable travel. And so far this year, our customers are experiencing our best performance ever on the most important operational metrics," said US Airways' Executive Vice President and Chief Operating Officer, Robert Isom. "I'm so proud of our 32,000 employees who work hard day after day to make sure flights depart on time and bags are delivered without issue. Thanks to their efforts, our customers are receiving extremely reliable service."
As reported to the Department of Transportation for the month of April, 99.7 percent of scheduled flights were flown and 90.6 percent of those flights arrived on-time (within 14 minutes of schedule). April's preliminary results show new record company performances in on-time arrivals, baggage handling and completion factor.
US Airways' operational performance in the first quarter was the airline's best first quarter performance ever. The New Year brought the airline's best January and March operations for on-time arrivals and departures, baggage handling and completion factor. Mild winter weather in February helped the airline to set new company records for on-time arrivals, baggage handling and completion factor, although those records were quickly surpassed in April.
As part of the airline's operational incentive program, employees have shared $1.9 million so far this year. The program pays employees $50 for each first place ranking, according to the Department of Transportation's monthly Air Travel Consumer Report, among the Big Four hub-and-spoke network airlines in on-time arrivals, baggage handling and customer satisfaction, up to $150 per month. Rankings for March will be released later this month.
US Airways was recognized in April as this year's Outstanding Airline Maintenance Group by Aviation Week and Overhaul & Maintenance magazine. The airline was honored for reducing deferred maintenance items and improving aircraft out of service numbers, both of which are instrumental in ensuring a reliable operation. Over the course of 2011, US Airways' Technical Operations team deferred fewer maintenance items under minimum equipment list (MEL) and non-essential equipment and furnishings (NEF) programs than ever before. Several new records for MEL and NEF deferrals were set throughout the course of the year for lowest day and lowest month totals.
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