Terms and Conditions
- Airline Tickets
- Tours and Excursions
These Terms & Conditions apply to all airfares sold through our website. Please read them carefully. If you have any questions or concerns, please contact us via live chat from the website, e-mail: [email protected], phone: +1-404-250-9422, or Skype: global.reservation.
You must review the details of your travel itinerary carefully to make sure there are no mistakes, (dates, names, cities, etc...). Failure to do so may result in your inability to use the airline ticket and the cancellation of the reservation, including all penalties according to airline and agency policies.
Please note that any airline reserves the right to cancel any unticketed reservation, at any time and without notice, regardless of any other previously advised ticketing deadlines.
A reservation may be voided within 12 hours after a confirmation number has been issued.
A void penalty of $100.00 per ticket will apply. Typically, credits from void transactions may take up to 30 days to post back to the credit card in use, however, debit card void/credits may take longer. Please note that this time frame may vary per financial institution, so we encourage you to check with your credit card issuing bank, regarding their specific policies on void/credit transactions.
All cancellations/refunds, (where permitted), are subject to an airline penalty, plus a service fee of $100.00 per person. Typically, when a refund is requested, the complete process may take up to 1 to 2 billing cycles, however, debit card refunds may take longer. Please check with your credit card issuing bank, regarding their specific policies on refund/credit transactions.
In addition, all airline rules and restrictions must be followed, per the specific details of the original fare purchased.
All void and refund transactions are required to process credits back to the original credit card in the reservation, with no exceptions. If your financial institution uses any currency other that US Dollars (USD), they may have a different currency exchange rate applicable to void and refund credit transactions, than for sale transactions. Please check with your credit card issuing bank, regarding their specific policies on void and refund credit transactions, relating to currency exchange rates.
All changes, (where permitted), are subject to an airline penalty, plus a service fee of $100.00 per person. If the new itinerary results in a higher fare, that difference must also be collected. In addition, all airline rules and restrictions must be followed, per the specific details of the original fare purchased.
All voluntary cancellations or changes must be processed at least 48 hours prior to the scheduled departure time.
Some airlines may permit special medical emergency waivers for trip cancellations or changes. They require all hospitalization documentation or death certificates, including any related doctor documentation, for consideration on a per case basis. If you have a medical emergency and need to cancel or change your trip, please note that there is a service fee of $50.00 per person to initiate this refund. Please e-mail your request to [email protected], including all applicable documentation attached, and one of our agents will contact you for more information. Please note that the airlines require that all medical related documents to be presented in the English language, to be accepted for considering your request.
Please note that for all airline tickets, all flights must be flown in sequence and flown-out completely. No passenger is permitted to skip any flight coupons on their ticket. If any flights are not flown by the passenger, all of the remaining flights will be automatically cancelled by the airlines, and the remaining value of the ticket will be forfeited and may not be eligible for refund. At that time, the ticket status will be designated as a "NO-SHOW", by the airlines, and you may be charged a "NO-SHOW" fee. We are not liable for any flight cancellations or other flights that are missed, due to a passenger who "NO-SHOWs" their reservation.
In the rare event that you have a paper ticket, and it must be cancelled, refunded or changed for any reason, please allow enough time for the shipping of the paper tickets (both ways if applicable), as we must have them in our possession before the scheduled departure, in order to process any cancellations, refunds or changes. Otherwise, the reservation will be considered a "NO-SHOW" and the ticket will not be eligible for cancellation, refund, or change, and applicable fees may be incurred.
Tickets are non-transferable and not valid for resale. Names shown on tickets cannot be changed.
New baggage restrictions may apply for domestic and international travel. Please contact the airlines directly, or visit the airline's web site baggage pages, for specific details about their baggage policies. You may also visit TravelBaggage.info for more information.
Seat assignment requests will be conveyed to the airlines at the time of ticketing, but cannot be guaranteed. Seat assignments for passengers traveling together will be selected automatically and will make every attempt to place all passengers adjacent to the primary passenger, based on the seats available at the time of ticketing.
Special meal requests will be conveyed to the airlines at the time of ticketing, but cannot be guaranteed, as some meal types may not be available on certain flights. All special meal preferences must be requested to the airlines, no later than 24 hours before a flight.
Special promotions, coupons or credit vouchers that are issued by the airlines, (including accrued frequent flyer mileage credits), are to be redeemed with the airlines directly, and may not be applied to any airfares booked on this site. If you have an outstanding credit voucher from a reservation that we ticketed, and the travel has not been completely flown, please send your e-mail request to ([email protected]), to consult with an agent, as restrictions, conditions, and penalties may apply.
In the rare event that a paper ticket is issued, the shipping prices include delivery to any domestic address in the contiguous United States. Additional shipping fees will apply for all other shipping destinations.
If your tickets cannot be processed for any reason, you will be notified via email and/or by telephone within 2 (two) business days and your payment will NOT be processed. We will make every effort to assure that your reservation is issued as booked, however due to the dynamic nature of the airline business; ticketing agreements, baggage policies, and airline alliances may change at a moment's notice. We may not be made aware of each and every airline policy change at the time that it occurs, nevertheless, these are rare occurrences, and in the event this does happen with your reservation, we will work with you to find alternate flights.
In rare cases, a reservation that was booked and indicated that an "ELECTRONIC" ticket would be issued, may have to be issued as a "PAPER" ticket. This is beyond our control and depends on the airline's routing, agreements with other carriers, the flights in the reservation, and possibly other conditions that may be presented in the reservation. In the event that this does occur, we will contact you immediately to advise you about the paper ticket status. If you choose to accept the paper ticket, we will ship it to you using FedEx, and additional shipping costs will apply. If you do not want the paper ticket, we will work with you to find alternate flights that would result in an electronic ticket.
Most airlines accept most major credit cards. There are, however, some airlines that do not accept some credit cards. In the event that the credit card you entered is not accepted by the validating airline on your ticket, one of our agents will contact you immediately prior to ticket processing, to discuss alternate payment options. If you do not have any other form of payment, and decide to use the originally entered credit card, certain merchant fees may apply.
It is your responsibility to reconfirm your flights directly with the airlines at least 72 hours prior to your departure date, (outbound and inbound). Failure to reconfirm your flights prior to departure may result in the cancellation of your reservation. We are not liable for flights that are cancelled, or flights that are missed, due to the passenger not reconfirming their flights in advance.
Some flights are listed on an itinerary as "Direct", and may contain a "Technical Stop" in transit from their origination to their destination. There may also be an aircraft change during this "Technical Stop". These are not considered "Non-Stop" flights. A "Non-Stop" flight does not have any stops from their origination to their destination. Please check the details on your itinerary or contact the airlines directly for more information. Once tickets are issued, any changes or refunds will incur a penalty.
We are not responsible for any airline schedule changes, as the airlines have the right to adjust their flight schedules up to, and including, the day of departure. Failure to reconfirm your flights prior to departure may result in the cancellation of your reservation. We are not liable for flight cancellations, flights that are missed, or flights with misconnections, due to any airline schedule changes. We are not able to make any compensation for hotel overnights or lengthy airport delays, if such occur due to airlines schedule changes. It is the passenger's responsibility to coordinate all re-accommodations with the airlines directly, for any involuntary changes that might affect your travel.
If there is a schedule change that requires tickets to be exchanged due to the airlines actions, there will be a service fee imposed of $25.00 per reservation.
If the airline is providing a full refund due to a major schedule change, you will be responsible for the purchase of a new airline ticket with another carrier. Money transfer from one airline to another is not permitted. Airline refunds may take up to 1 to 2 billing cycles for the credit to appear back to the credit card statement, however, debit card refunds may take longer.
We are not responsible for any airline's failure to perform its obligations, for reservations that are booked on this site, resulting from, but not limited to, any delays or cancellations of flights, schedule changes, acts of governmental authority, strikes, work stoppages or labor disputes, war or terrorism, fire, weather related issues or other acts of God, mechanical difficulties, or any other acts, matters, or things, whether or not of a similar nature, that are beyond our agency's control.
Adult fares apply to passengers 12 years and older. Child fares apply to passengers between the ages of 2 and 11 years old. Infant fares apply to passengers under the age of 2 years old. Infants who reach their 2nd birthday before the completion of their trip will be considered a child and the child fare will apply. Additionally, infants occupying a seat will also be charged the child fare.
If a minor 17 years of age or younger, travels alone or without their parent or guardian, it is the passenger's responsibility to check with the airlines directly, regarding their policies and fees for the acceptance of any unaccompanied minors.
You can book a ticket online approximately 330 days ahead of today's date.
Purchase of optional travel insurance is strongly recommended. Insurance products purchased on our site are 100% non-refundable once purchased.
Some airlines may not permit frequent flyer mileage accrual for certain types of tickets. Please check with the validating carrier on your ticket for more information and details.
Some airlines may not permit upgrades on certain types of tickets. Please check with the validating carrier on your ticket for more information and details.
For international travel, all customers are advised to verify travel documents, (passports, transit visa, and entry visa, etc.), for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at www.travel.state.gov and also with the consulate/embassy of the country the passenger is visiting or transiting through. Passports and visas must be current and up to date. Some countries will not allow entry with a one-way ticket. In addition, we recommend that your passport is valid for at least six (6) months after the return date of your trip, as without this, some airlines may deny you to board their flights.
Our sale of tickets to you does not imply any guarantee of the passenger's ability to enter the country of transit or destination. The passenger understands that we accept no responsibility for determining their eligibility to transit thru or enter any specific country. Any information given by our employees must be verified with the proper government authorities. Such information does not imply responsibility on our behalf. We will not be responsible if proper travel documents are not available and the passenger is denied transit or entry into a country.
Check all rules and regulations before purchasing a ticket. Airlines do not refund or waive penalties due to improper documentation. This is the sole responsibility of each passenger traveling.
Check-in with the airlines is required at least 3-4 hours prior to departure for International travel and at least 2 hours prior to departure for domestic USA travel. Late check-in may result in the cancellation of your reservation, rendering your ticket to have no value at that time. Some airlines require the passengers to check-in online, on the airline's web site, within 24 hours before departure. Please check with the validating carrier on your ticket for more information and details. We are not liable for any passengers who are denied boarding, and that may result in any flight cancellations, due to late check-in.
Although most travel, domestic and international, is completed without incident, travel to certain destinations, may involve a greater risk than others. Passengers are advised to review travel advisories, warnings, announcements and prohibitions that are issued by the United States Government, prior to booking travel to international destinations. Information on conditions in various countries, and the level of risk associated with travel to particular international destinations may be found at www.state.gov, www.tsa.gov, www.travel.state.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac, and www.cbp.gov, for USA passport holders. If you are traveling with a non-USA passport, we encourage you to check this information with the appropriate government agency, consulate, embassy, or other organization.
Please be aware that certain countries require or permit the application of insecticides on board aircraft entering those countries. Those countries are listed on the US Department of Transportation website.
If you are traveling to, from or within the USA, there are new restrictions imposed by the US Department of Transportation (DOT) and the US Federal Aviation Administration (FAA), regarding the transportation of hazardous materials. Please go to the following link for more information on what is (and is not) permitted to be taken onboard your flight, including the "Passenger Pack Safe Chart": https://www.faa.gov/about/office_org/headquarters_offices/ash/ash_programs/hazmat/aircarrier_info/
You will also find more information on the US Transportation Security Administration's site (TSA) as well as the US Department of Transportation's site (DOT).
Here are a few other helpful links in case of emergencies, when traveling:
Emergency Resources While Traveling Abroad
What To Do If You are Sick when Traveling
CDC - Getting Health Care Abroad
Enhancing Airline Passenger Protections
Medicare for Travelers Outside the United States
Pets are allowed on flights booked through our website, pursuant to the airline's individual restrictions and regulations. Please check directly with the airlines for their related policies and fees.
Please note that you may see multiple charges on your credit card statement, however, the total will always equal the same low fare that you booked. These charges may include the airline's charges, our service fees, and the insurance or shipping charges (if applicable). Our service fees will be display on your credit card statement as, "Agency Service Fees, or Airline Ticketing". You may also see a charge for each airline and each passenger, depending on the number of airlines or passengers in your reservation. Regardless of the number of different charges, the total will reflect the amount of the original quote that you authorized.
Some banks will impose an international transaction fee, which apply to any purchase from a foreign company, (NON-USA Flagship Carrier), even if transacted in the USA. These fees are a small percentage of the total transaction, and are only charged by the banks. These fees are not charged by us. These transaction and fee structures are listed in the credit card holder's "User Agreement" and/or "Terms & Conditions", with their credit card issuing bank, for the use of the bank's credit card services. All disputes of an international transaction fee must be directed to the credit card issuing bank only. Please check with your credit card issuing bank, regarding their specific policies on international transaction fees.
Please be aware that your credit card bank may require you to reconfirm your transaction, using 3D Secured Verified by Visa/Master Card. If your credit card does not support 3D Secured Verified by Visa/Master Card, you may be required to enter a unique 4-digit code generated by your bank. This code is not the same as the CVV code that is usually found on the back side of your credit card. This is a unique 4-digit code that gets created during the credit card verification process, specifically for the transaction you are attempting to make. This code is associated to an approximate amount of $0.30 USD. This is not a fee and you will not be charged this amount, as it is only a temporary authorization of funds. This code may be received by SMS on your mobile phone, or by checking your online banking, or by calling your bank directly. This is a very important step to prevent fraudulent activity, and also to verify that you are an authorized user of this credit card.
You may also see a pending hold on your credit card statement, for an amount between $1.00 USD to $3.00 USD. The credit card verification process may require authorizing a small amount in order to process your order. This is not a fee and you will not be charged this amount, as it is only a temporary authorization of funds.
If you are using a debit card please contact your bank as soon as your reservation is confirmed, and make sure to raise the daily allowed spending limit to cover the purchase, (if applicable).
By confirming a reservation, the customer assumes the burden of proof. If the customer wishes to contest a charge on a credit card, for travel services purchased, shipping and handling charges, taxes, and other fees outlined to the customer during the booking process, the customer agrees the bank should not make such a charge back against our company, our ticket processor, or the airline, until we discuss the charges with the bank and the burden of proof is met.
If any dispute is not handled through correct channels, we reserve the right to take legal action to recover all costs and damages.
Any dispute arising out of, or in connection with, a reservation booked on our site, this agreement shall be determined solely by the courts in Atlanta, Georgia, USA, and the customer hereby consents to the jurisdiction and venue of said courts. If suit is brought to enforce any of the provisions of this agreement, then the prevailing party shall be paid by the other party, all of the prevailing party's costs and expenses of prosecuting and/or defending the suit, including, without limitation, the reasonable attorneys' fees, court costs and expenses of the prevailing party.
We also reserve the rights to report fraudulent credit card activity and invalid disputes to the appropriate authorities and credit bureaus.
All fraudulent credit card transactions are tracked electronically through multiple channels and are reported to airline security, airport police, and all local and international government law enforcement agencies.
You must review the details of your travel itinerary carefully to make sure there are no mistakes, (dates, names, cities, etc...). Failure to do so may result in your inability to use the airline ticket and the cancellation of the reservation, including all penalties according to airline and agency policies.
Please note that any airline reserves the right to cancel any unticketed reservation, at any time and without notice, regardless of any other previously advised ticketing deadlines.
A reservation may be voided within 12 hours after a confirmation number has been issued.
A void penalty of $100.00 per ticket will apply. Typically, credits from void transactions may take up to 30 days to post back to the credit card in use, however, debit card void/credits may take longer. Please note that this time frame may vary per financial institution, so we encourage you to check with your credit card issuing bank, regarding their specific policies on void/credit transactions.
All cancellations/refunds, (where permitted), are subject to an airline penalty, plus a service fee of $100.00 per person. Typically, when a refund is requested, the complete process may take up to 1 to 2 billing cycles, however, debit card refunds may take longer. Please check with your credit card issuing bank, regarding their specific policies on refund/credit transactions.
In addition, all airline rules and restrictions must be followed, per the specific details of the original fare purchased.
All void and refund transactions are required to process credits back to the original credit card in the reservation, with no exceptions. If your financial institution uses any currency other that US Dollars (USD), they may have a different currency exchange rate applicable to void and refund credit transactions, than for sale transactions. Please check with your credit card issuing bank, regarding their specific policies on void and refund credit transactions, relating to currency exchange rates.
All changes, (where permitted), are subject to an airline penalty, plus a service fee of $100.00 per person. If the new itinerary results in a higher fare, that difference must also be collected. In addition, all airline rules and restrictions must be followed, per the specific details of the original fare purchased.
All voluntary cancellations or changes must be processed at least 48 hours prior to the scheduled departure time.
Some airlines may permit special medical emergency waivers for trip cancellations or changes. They require all hospitalization documentation or death certificates, including any related doctor documentation, for consideration on a per case basis. If you have a medical emergency and need to cancel or change your trip, please note that there is a service fee of $50.00 per person to initiate this refund. Please e-mail your request to [email protected], including all applicable documentation attached, and one of our agents will contact you for more information. Please note that the airlines require that all medical related documents to be presented in the English language, to be accepted for considering your request.
Please note that for all airline tickets, all flights must be flown in sequence and flown-out completely. No passenger is permitted to skip any flight coupons on their ticket. If any flights are not flown by the passenger, all of the remaining flights will be automatically cancelled by the airlines, and the remaining value of the ticket will be forfeited and may not be eligible for refund. At that time, the ticket status will be designated as a "NO-SHOW", by the airlines, and you may be charged a "NO-SHOW" fee. We are not liable for any flight cancellations or other flights that are missed, due to a passenger who "NO-SHOWs" their reservation.
In the rare event that you have a paper ticket, and it must be cancelled, refunded or changed for any reason, please allow enough time for the shipping of the paper tickets (both ways if applicable), as we must have them in our possession before the scheduled departure, in order to process any cancellations, refunds or changes. Otherwise, the reservation will be considered a "NO-SHOW" and the ticket will not be eligible for cancellation, refund, or change, and applicable fees may be incurred.
Tickets are non-transferable and not valid for resale. Names shown on tickets cannot be changed.
New baggage restrictions may apply for domestic and international travel. Please contact the airlines directly, or visit the airline's web site baggage pages, for specific details about their baggage policies. You may also visit TravelBaggage.info for more information.
Seat assignment requests will be conveyed to the airlines at the time of ticketing, but cannot be guaranteed. Seat assignments for passengers traveling together will be selected automatically and will make every attempt to place all passengers adjacent to the primary passenger, based on the seats available at the time of ticketing.
Special meal requests will be conveyed to the airlines at the time of ticketing, but cannot be guaranteed, as some meal types may not be available on certain flights. All special meal preferences must be requested to the airlines, no later than 24 hours before a flight.
Special promotions, coupons or credit vouchers that are issued by the airlines, (including accrued frequent flyer mileage credits), are to be redeemed with the airlines directly, and may not be applied to any airfares booked on this site. If you have an outstanding credit voucher from a reservation that we ticketed, and the travel has not been completely flown, please send your e-mail request to ([email protected]), to consult with an agent, as restrictions, conditions, and penalties may apply.
In the rare event that a paper ticket is issued, the shipping prices include delivery to any domestic address in the contiguous United States. Additional shipping fees will apply for all other shipping destinations.
If your tickets cannot be processed for any reason, you will be notified via email and/or by telephone within 2 (two) business days and your payment will NOT be processed. We will make every effort to assure that your reservation is issued as booked, however due to the dynamic nature of the airline business; ticketing agreements, baggage policies, and airline alliances may change at a moment's notice. We may not be made aware of each and every airline policy change at the time that it occurs, nevertheless, these are rare occurrences, and in the event this does happen with your reservation, we will work with you to find alternate flights.
In rare cases, a reservation that was booked and indicated that an "ELECTRONIC" ticket would be issued, may have to be issued as a "PAPER" ticket. This is beyond our control and depends on the airline's routing, agreements with other carriers, the flights in the reservation, and possibly other conditions that may be presented in the reservation. In the event that this does occur, we will contact you immediately to advise you about the paper ticket status. If you choose to accept the paper ticket, we will ship it to you using FedEx, and additional shipping costs will apply. If you do not want the paper ticket, we will work with you to find alternate flights that would result in an electronic ticket.
Most airlines accept most major credit cards. There are, however, some airlines that do not accept some credit cards. In the event that the credit card you entered is not accepted by the validating airline on your ticket, one of our agents will contact you immediately prior to ticket processing, to discuss alternate payment options. If you do not have any other form of payment, and decide to use the originally entered credit card, certain merchant fees may apply.
It is your responsibility to reconfirm your flights directly with the airlines at least 72 hours prior to your departure date, (outbound and inbound). Failure to reconfirm your flights prior to departure may result in the cancellation of your reservation. We are not liable for flights that are cancelled, or flights that are missed, due to the passenger not reconfirming their flights in advance.
Some flights are listed on an itinerary as "Direct", and may contain a "Technical Stop" in transit from their origination to their destination. There may also be an aircraft change during this "Technical Stop". These are not considered "Non-Stop" flights. A "Non-Stop" flight does not have any stops from their origination to their destination. Please check the details on your itinerary or contact the airlines directly for more information. Once tickets are issued, any changes or refunds will incur a penalty.
We are not responsible for any airline schedule changes, as the airlines have the right to adjust their flight schedules up to, and including, the day of departure. Failure to reconfirm your flights prior to departure may result in the cancellation of your reservation. We are not liable for flight cancellations, flights that are missed, or flights with misconnections, due to any airline schedule changes. We are not able to make any compensation for hotel overnights or lengthy airport delays, if such occur due to airlines schedule changes. It is the passenger's responsibility to coordinate all re-accommodations with the airlines directly, for any involuntary changes that might affect your travel.
If there is a schedule change that requires tickets to be exchanged due to the airlines actions, there will be a service fee imposed of $25.00 per reservation.
If the airline is providing a full refund due to a major schedule change, you will be responsible for the purchase of a new airline ticket with another carrier. Money transfer from one airline to another is not permitted. Airline refunds may take up to 1 to 2 billing cycles for the credit to appear back to the credit card statement, however, debit card refunds may take longer.
We are not responsible for any airline's failure to perform its obligations, for reservations that are booked on this site, resulting from, but not limited to, any delays or cancellations of flights, schedule changes, acts of governmental authority, strikes, work stoppages or labor disputes, war or terrorism, fire, weather related issues or other acts of God, mechanical difficulties, or any other acts, matters, or things, whether or not of a similar nature, that are beyond our agency's control.
Adult fares apply to passengers 12 years and older. Child fares apply to passengers between the ages of 2 and 11 years old. Infant fares apply to passengers under the age of 2 years old. Infants who reach their 2nd birthday before the completion of their trip will be considered a child and the child fare will apply. Additionally, infants occupying a seat will also be charged the child fare.
If a minor 17 years of age or younger, travels alone or without their parent or guardian, it is the passenger's responsibility to check with the airlines directly, regarding their policies and fees for the acceptance of any unaccompanied minors.
You can book a ticket online approximately 330 days ahead of today's date.
Purchase of optional travel insurance is strongly recommended. Insurance products purchased on our site are 100% non-refundable once purchased.
Some airlines may not permit frequent flyer mileage accrual for certain types of tickets. Please check with the validating carrier on your ticket for more information and details.
Some airlines may not permit upgrades on certain types of tickets. Please check with the validating carrier on your ticket for more information and details.
For international travel, all customers are advised to verify travel documents, (passports, transit visa, and entry visa, etc.), for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at www.travel.state.gov and also with the consulate/embassy of the country the passenger is visiting or transiting through. Passports and visas must be current and up to date. Some countries will not allow entry with a one-way ticket. In addition, we recommend that your passport is valid for at least six (6) months after the return date of your trip, as without this, some airlines may deny you to board their flights.
Our sale of tickets to you does not imply any guarantee of the passenger's ability to enter the country of transit or destination. The passenger understands that we accept no responsibility for determining their eligibility to transit thru or enter any specific country. Any information given by our employees must be verified with the proper government authorities. Such information does not imply responsibility on our behalf. We will not be responsible if proper travel documents are not available and the passenger is denied transit or entry into a country.
Check all rules and regulations before purchasing a ticket. Airlines do not refund or waive penalties due to improper documentation. This is the sole responsibility of each passenger traveling.
Check-in with the airlines is required at least 3-4 hours prior to departure for International travel and at least 2 hours prior to departure for domestic USA travel. Late check-in may result in the cancellation of your reservation, rendering your ticket to have no value at that time. Some airlines require the passengers to check-in online, on the airline's web site, within 24 hours before departure. Please check with the validating carrier on your ticket for more information and details. We are not liable for any passengers who are denied boarding, and that may result in any flight cancellations, due to late check-in.
Although most travel, domestic and international, is completed without incident, travel to certain destinations, may involve a greater risk than others. Passengers are advised to review travel advisories, warnings, announcements and prohibitions that are issued by the United States Government, prior to booking travel to international destinations. Information on conditions in various countries, and the level of risk associated with travel to particular international destinations may be found at www.state.gov, www.tsa.gov, www.travel.state.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac, and www.cbp.gov, for USA passport holders. If you are traveling with a non-USA passport, we encourage you to check this information with the appropriate government agency, consulate, embassy, or other organization.
Please be aware that certain countries require or permit the application of insecticides on board aircraft entering those countries. Those countries are listed on the US Department of Transportation website.
If you are traveling to, from or within the USA, there are new restrictions imposed by the US Department of Transportation (DOT) and the US Federal Aviation Administration (FAA), regarding the transportation of hazardous materials. Please go to the following link for more information on what is (and is not) permitted to be taken onboard your flight, including the "Passenger Pack Safe Chart": https://www.faa.gov/about/office_org/headquarters_offices/ash/ash_programs/hazmat/aircarrier_info/
You will also find more information on the US Transportation Security Administration's site (TSA) as well as the US Department of Transportation's site (DOT).
Here are a few other helpful links in case of emergencies, when traveling:
Emergency Resources While Traveling Abroad
What To Do If You are Sick when Traveling
CDC - Getting Health Care Abroad
Enhancing Airline Passenger Protections
Medicare for Travelers Outside the United States
Pets are allowed on flights booked through our website, pursuant to the airline's individual restrictions and regulations. Please check directly with the airlines for their related policies and fees.
Please note that you may see multiple charges on your credit card statement, however, the total will always equal the same low fare that you booked. These charges may include the airline's charges, our service fees, and the insurance or shipping charges (if applicable). Our service fees will be display on your credit card statement as, "Agency Service Fees, or Airline Ticketing". You may also see a charge for each airline and each passenger, depending on the number of airlines or passengers in your reservation. Regardless of the number of different charges, the total will reflect the amount of the original quote that you authorized.
Some banks will impose an international transaction fee, which apply to any purchase from a foreign company, (NON-USA Flagship Carrier), even if transacted in the USA. These fees are a small percentage of the total transaction, and are only charged by the banks. These fees are not charged by us. These transaction and fee structures are listed in the credit card holder's "User Agreement" and/or "Terms & Conditions", with their credit card issuing bank, for the use of the bank's credit card services. All disputes of an international transaction fee must be directed to the credit card issuing bank only. Please check with your credit card issuing bank, regarding their specific policies on international transaction fees.
Please be aware that your credit card bank may require you to reconfirm your transaction, using 3D Secured Verified by Visa/Master Card. If your credit card does not support 3D Secured Verified by Visa/Master Card, you may be required to enter a unique 4-digit code generated by your bank. This code is not the same as the CVV code that is usually found on the back side of your credit card. This is a unique 4-digit code that gets created during the credit card verification process, specifically for the transaction you are attempting to make. This code is associated to an approximate amount of $0.30 USD. This is not a fee and you will not be charged this amount, as it is only a temporary authorization of funds. This code may be received by SMS on your mobile phone, or by checking your online banking, or by calling your bank directly. This is a very important step to prevent fraudulent activity, and also to verify that you are an authorized user of this credit card.
You may also see a pending hold on your credit card statement, for an amount between $1.00 USD to $3.00 USD. The credit card verification process may require authorizing a small amount in order to process your order. This is not a fee and you will not be charged this amount, as it is only a temporary authorization of funds.
If you are using a debit card please contact your bank as soon as your reservation is confirmed, and make sure to raise the daily allowed spending limit to cover the purchase, (if applicable).
By confirming a reservation, the customer assumes the burden of proof. If the customer wishes to contest a charge on a credit card, for travel services purchased, shipping and handling charges, taxes, and other fees outlined to the customer during the booking process, the customer agrees the bank should not make such a charge back against our company, our ticket processor, or the airline, until we discuss the charges with the bank and the burden of proof is met.
If any dispute is not handled through correct channels, we reserve the right to take legal action to recover all costs and damages.
Any dispute arising out of, or in connection with, a reservation booked on our site, this agreement shall be determined solely by the courts in Atlanta, Georgia, USA, and the customer hereby consents to the jurisdiction and venue of said courts. If suit is brought to enforce any of the provisions of this agreement, then the prevailing party shall be paid by the other party, all of the prevailing party's costs and expenses of prosecuting and/or defending the suit, including, without limitation, the reasonable attorneys' fees, court costs and expenses of the prevailing party.
We also reserve the rights to report fraudulent credit card activity and invalid disputes to the appropriate authorities and credit bureaus.
All fraudulent credit card transactions are tracked electronically through multiple channels and are reported to airline security, airport police, and all local and international government law enforcement agencies.
WARNING: All economy fare airline tickets: are non-refundable, non-re-routable, non-endorsable, and non-transferable.
1 General
TravelPapa Private Tour Guides serves to provide a special platform for professional private guides and travelers from the whole world , which creates an opportunity to share services, tours, excursions and travel experience in general with the others. TravelPapa guarantees, that traveler will get a high-quality services he or she pays for, that differ in prices, dates, duration, programs and etc.
Before joining the project every member should read attentively and accept Terms and Conditions of the website. By joining and using TravelPapa Guides platform, you automatically confirm that you are aware of Terms and Conditions and Privacy Policy and agree to all of their statements.
TravelPapa Private Tour Guides reserves the right to change and/or modify any of the statements of this terms and conditions or any policy and/or guideline of the platform at any time it is needed. In that case, TravelPapa Private Tour Guides will edit these Terms, according to the necessary changes and/or modifications and will inform you about them via news feed posts, Facebook group, email and any other places that are appropriate, so that you are always aware of TravelPapa Guides rules and statements. By continued use of TravelPapa Private Tour Guides website you accept all the new changes and confirm that you are aware of all the modifications that were made.
You should always be aware of any possible changes of Terms and Conditions statements and should review them from time to time in order to always be able to apply them to the usage of the website.
If you do not agree to any of TravelPapa Guides Terms statements, you must stop using the website.
2 Prohibited Activities
TravelPapa Private Tour Guides platform is intended for personal and most of all noncommercial use only. Every user of the platform is entirely responsible for any advertisement, which is posted through his/her account. By joining TravelPapa Private Tour Guides you automatically agree that you will not post any inappropriate, offensive or inaccurate content or any advertising on your profile page. You also agree that you will not use TravelPapa Private Tour Guides website in order to be involved in any fraudulent or speculative activities.
3 Use of Materials
Private guide's and traveler’s profile pages, including their information, excursion pages and reviews, may be searchable by any visitor of our website, not only by the members registered on TravelPapa Guides. Your contact information, including your telephone number, Skype and e-mail, is hidden from the others and it will be sent via email only to certain travelers who have booked your excursion(s). Members can always edit or remove their profile information and any other content of their page by logging into their account.
In order to prevent any misunderstanding between guide and traveler all your message history, including any changes in your booking list, can be seen by our moderators, nevertheless, any messages transmitted via our system are confidential for any other users. Any other changes on your profile page, including editing your galleries, profile information or excursion pages, can also be seen by our moderators in order to prevent appearance of any inappropriate content on TravelPapa Guides.
Also the best photos, shared by our private guides or travelers may be chosen by our moderators in order to represent pages of certain country or a city on our website. TravelPapa Guides respects your right holder’s authority, so in such case you will be informed about that by TravelPapa Team and will be asked for permission to use your photo content.
However, while using our website, you may be exposed to content that is offensive, inaccurate or inappropriate in a different ways. TravelPapa Guides does not approve such kind of content and we do our best to prevent its appearance on our website. Anyway, we cannot vouch for its accuracy. Therefore, you join and use the website at your own risk.
4 Pricing
All the prices on TravelPapa Private Tour Guides are established by private guides and are listed either per person or per group. At the moment, all payments are denominated in US dollars. If the payment is made by PayPal or credit card in another currency, it will automatically get converted into US dollars. In case, if you choose the “Pay On The Spot” option, you pay a small non-refundable deposit in US dollars and may pay the rest of the money in local currency directly to the guide, but it should be discussed personally with a guide in advance before the day of excursion.
Unless specified on the excursion page, prices do not include any tips, personal or baggage insurance, local taxes, passport fees, international transportation tax or any other additional payments. Also TravelPapa Private Tour Guides does not take any responsibilities for your visa fee if it’s required.
5 Cancellation Policy
Once your payment has been processed, your booking status will be changed to “PAID”. You may always cancel the excursion you have already booked and paid for before the excursion date, but in that case you will be charged the cancellation fee indicated in the Cancellation Policy on every excursion page, which is provided individually by every private guide.
In very rare cases, a guide may decline to accept a booking, due to his/her inability to conduct an excursion. If this occurs with your reservation, the booking status will be changed to “CANCELLED”, and traveler will receive a full refund. The guide will not be charged for the excursion cancellation in that case. In any case, you will be informed immediately via SMS and/or email, when the booking status is changed either to “PAID” or “CANCELLED”.
You may access your personal profile page at any time to check the current status and details of your booking. If you don’t come to the meeting point on the day of excursion you have paid for, the payment becomes non-refundable, unless you were absent for a valid reason (then you may open a dispute on your page, and our moderators will help you resolve the problem). By joining and using TravelPapa Private Tour Guides you accept this statement (6) and agree to pay any cancellation fee that you incur.
*Every private guide establish his own Cancellation policy on TravelPapa Private Tour Guides website, while creating his or her tours and excursions and indicates himself/herself the periods of time when full refund, 50% refund and no refund period is valid.
6 Visas and Insurance
When you book and purchase a tour or excursion on TravelPapa Private Tour Guides platform, you automatically confirm that you are aware of being responsible for ensuring before traveling that you meet all the necessary requirements for entering the foreign country and that all of your necessary travel documents (including passports and visas) are in order. Please, be aware that TravelPapa Private Tour Guides does not take any responsibilities for your visa fee if it’s required.
Also TravelPapa Private Tour Guides accept no liability for those travelers, that are refused in entry on a flight or into any foreign country because of his/her failure to carry the necessary travel documents that are required by any airline or a country, even including those countries, that the traveler may just be passing through on his/her way to his or her final destination.
TravelPapa Private Tour Guides also takes no responsibility for incorrect information collected from any of the private guides registered on TravelPapa Private Tour Guides platform or for any delay, sudden changes in his/her schedule, strikes, injury, any unexpected weather circumstances or any other incident beyond our ability to control. Also TravelPapa Private Tour Guides is not responsible for any arrangements made between you and your private guide in the country you visit.
*Although most international travel destinations are safe, traveling to some countries may include bigger risks than to others. TravelPapa Private Tour Guides strongly recommends all the travelers to always pay attention on various warnings, guides, advice, announcements and/or any other travel prohibitions connected with their travel destinations.
7 Trademark Rights
TravelPapa Private Tour Guides and its logo is a registered trademark of its suppliers and it may not be copied or used by any other users, in whole or in part, without the written permission of TravelPapa Guides or its trademark holder.
Also design of our website in general, including all the website’s buttons, icons, headers, texts, photos and scripts, is the trademark of TravelPapa Private Tour Guides and it may not be imitated, used or copied in any way, in whole or in part, without the written permission of TravelPapa Guides.
All other products, logos or trade names displayed on TravelPapa Guides belong to their suppliers or licensors, and may not be copied or used without the written permission of their official owners.
If you are aware of an uncoordinated use of either your or our brand, please, let us know by calling us on +1-404-250-9422 or e-mail to [email protected].
8 Eligibility
To join TravelPapa Private Tour Guides platform as traveler or as private guide and/or use the platform and all of its services, you must be at least sixteen (16) years old or over. By joining the website you automatically confirm the right and capacity to enter into this agreement and to abide the terms and conditions indicated in this document and its statements. You also confirm and warrant that all the registration details and the personal information that you provide on TravelPapa Private Tour Guides platform is real, truthful and accurate and was not ever stolen from any other website and/or user. You also agree to maintain the accuracy of this information and any other information you will ever provide on this website in future.
If the profile information and/or any other content on your page, provided by you, including your personal details, photo and video content, belongs to other people, you take upon yourself the responsibility in case, if the stolen content will be disclosed by their real owners.
Please, be aware that your account on TravelPapa Private Tour Guides website is intended for your personal usage only, so by joining the platform you automatically agree not to let others use your personal account instead of you and/or together with you. You also understand and agree that you are the only one, who is responsible for all the content published or displayed through your personal account, including your personal information details, your photo galleries, video content and even the messages, sent to other users and your interactions with other users in general.
9 Privacy Policy
Please refer to TravelPapa Private Tour Guides` Privacy Policy statements to be aware of all the information on how and in what cases TravelPapa Private Tour Guides website collects, uses and discloses personally identifiable information from its users.
10 Deposit and Payment
After the traveler has decided on the tour he is going to attend, he is offered two ways of payment: “Paying Online” or “Paying On The Spot”.
The “Pay Online” option means that the traveler has to pay the total excursion amount of money, depending on the type of excursion and the number of travelers that are going to attend it. In this case he has to fill in the fields with his contact information and choose the most convenient way of paying online - via his credit card or PayPal. When traveler decides to pay for his bookings online, TravelPapa Private Tour Guides holds all the funds until his excursion is properly complete and the traveler is fully satisfied with his purchase.
In case if traveler can’t attend the purchased excursion or changed his/her mind for some reasons, he/she can get the money back, according to the Terms and Conditions of the website and the Cancellation policy of the certain tour, indicated on tour and booking pages and which is established by each private guide individually.
The “Paying On The Spot” option allows traveler to pay a small, non-refundable deposit online and then pay the rest of the excursion balance later, on the day of excursion and directly to his private guide. In this case, TravelPapa Private Tour Guides is not responsible if excursion is properly completed and for its implementation in general.
*Every private guide establish his own Cancellation policy on TravelPapa Private Tour Guides website, while creating his or her tours and excursions and indicates himself/herself the periods of time when full refund, 50% refund and no refund period is valid. Nevertheless, these rules are not applicable when using the "Pay on the Spot" option.
11 Users` interactions
You agree and accept that you are the only one who is responsible for all the interactions made by you with other TravelPapa Private Tour Guides users, both travelers and/or private guides.
TravelPapa Private Tour Guides reserves the right, but at the same time has no obligation, to monitor the conversations between you and other users of the platform in some cases and take the appropriate action in case, if TravelPapa Private Tour Guides finds any violation of this Terms and Conditions document, its statements and/or any other website’s policies or if any inappropriate conduct will be discovered by TravelPapa’s moderators.
12 Questions and Suggestions
If you have any questions regarding to these Terms and Conditions document and its statements or your use of TravelPapa Private Tour Guides website in general, please, Contact Us
