Courtyard by Marriott Celebrates 100th Hotel to Feature Refreshing Business Lobby
Courtyard by Marriott
Additional information about the new lobby, including photos and guest-guided video tours, can be found at www.gocourtyard.com, as well as the latest brand news and travel tips on the GoCourtyard Blog at www.gocourtyard.com/buzz.
Courtyard hotels that feature the new lobby concept have seen significant increases in guest satisfaction scores above the brand average. Guests describe the new lobby as "upscale" and "innovative."
"The response we've received from our guests and owners has been overwhelmingly positive," said Janis Milham, vice president and global brand manager, Courtyard by Marriott. "We based our design on extensive customer feedback and enlisted the San Francisco-based design firm, IDEO, to create a totally new lobby experience that makes it easy to work, plug-in, socialize and relax. We have been extremely pleased with both the customer response and financial performance of these hotels, and hope to 'fast track' even more in the coming months."
The lobby's contemporary and sophisticated new design features vivid contrasting colors including blue, green, orange and red. The traditional front desk has been replaced with separate welcome pedestals to create more personal and private interactions when guests check in. Flexible seating options range from a communal table for larger group interactions, to more private media booths with high-definition televisions, as well as a more intimate, semi-enclosed lounge area.
An element of the new lobby that is very popular with guests is the exclusive, highly interactive GoBoard
