Hawaiian Airlines Is Named the Most Punctual Carrier
The company is also recognized as the nation’s #1 airline for overall service quality
Hawaiian Airlines was once again the nation's most punctual airline in April with an on-time performance of 91.1 percent, as reported today in the monthly Air Travel Consumer Report by the U.S. Department of Transportation (DOT).
Hawaiian also tied for the top spot in fewest flight cancellations at 0.4 percent, representing 26 cancellations out of 5,876 total flights in April.
In the category of baggage handling, Hawaiian had the industry’s second-highest ranking for April, with 1.89 mishandled baggage reports for every 1,000 passengers served.
In April, Hawaiian was also recognized as the nation’s #1 airline for overall service quality in 2008 in the 19th Annual Airline Quality Rating study, the most comprehensive report on airline performance and quality in the U.S.
Hawaiian is the largest provider of trans-Pacific air service to Hawaii from the Western U.S., as well as the leading carrier for interisland service within Hawaii.
The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and is available online at http://airconsumer.ost.dot.gov/reports/atcr09.htm.
