US Airways customers affected by March winter storm may change itineraries without penalty
US Airways is relaxing certain fees for customers who may have to change travel plans as a result of the March snow storms
The airline will waive the standard change fee, advance reservation and ticketing requirements for customers traveling to the following markets between Mar. 1 and Mar. 3 on any US Airways, US Airways Express or US Airways codeshare flight:
Atlanta; Savannah, Ga.; Charleston, S.C.; Columbia, S.C.; Florence, S.C.; Hilton Head, S.C.; Myrtle Beach, S.C.; Asheville, N.C.; Charlotte, N.C.; Greensboro, N.C.; Greenville, N.C.; Raleigh/Durham, N.C.; Wilmington, N.C.; Chattanooga, Tenn.; Johnson City, Tenn.; Knoxville, Tenn.; Memphis, Tenn.; Nashville, Tenn.; Charlottesville, Va.; Lynchburg, Va.; Norfolk, Va.; Richmond, Va.; Charleston, W.V.; Huntington, W.V.; Baltimore; Washington-Reagan; Washington-Dulles; Philadelphia; Erie, Pa.; Harrisburg, Pa.; Pittsburgh; Scranton, Pa.; State College, Pa.; Williamsport, Pa.; Allentown, Pa.; New York- Kennedy; New York- LaGuardia; Newark, N.J.; Albany, N.Y.; Binghamton, N.Y.; Buffalo, N.Y.; Elmira, N.Y.; Ithaca, N.Y.; Newburgh, N.Y.; Rochester, N.Y.; Syracuse, N.Y.; White Plains, N.Y.; Hartford/Springfield, Conn.; New Haven, Conn.; Providence, R.I.; Boston; Martha's Vineyard, Mass.; Hyannis, Mass.; Augusta, Maine and Toronto.
Customers are strongly encouraged to check flight status at usairways.com, by calling 800-428-4322, or by texting their flight number to TEXTUS before arriving at the airport.
If US Airways service continues to operate to the affected destinations, customers can make certain changes without incurring the standard change fee, advance reservation or ticketing requirements:
- Customers can move their entire itinerary up to seven days before or after the scheduled origination date.
- Customers can apply the full value of their wholly unused tickets toward the purchase of a ticket to an alternate destination, although travel must originate within seven days of the scheduled origination date.
Customers traveling on certain tickets, such as some available from third-party ticket discounters, including but not limited to discount travel websites, may not have all elements of the policy available to them. Tickets issued by US Airways for travel on airlines other than US Airways, US Airways Shuttle or US Airways Express will follow the rules of the airline operating the flight(s).
Itinerary changes are subject to availability, and in certain cases, an additional collection fee. Customers will be able to stand by for alternate flights without incurring the standby fee if a satisfactory alternate itinerary cannot be confirmed. Additional information regarding these amended ticketing policies can be found online at usairways.com or by calling 800-428-4322.
