Republic Airways Announces Executive Appointments
Jan Fogelberg Named Vice President of Customer Experience and Technology, Aaron Workman Named Vice President of Information Technology
Republic Airways Holdings (NASDAQ: RJET) today announced two executive appointments.
“I look forward to working with others on the Republic team to create a new and better experience for customers of our branded network.”
Jan Fogelberg has been named vice president of Customer Experience and Technology. This key position in the Company’s branded network will leverage strategic initiatives to ensure that people, process and technology deliver a brand promise built on consistency and service excellence. Jan will report to Bryan Bedford, Republic chairman, president and CEO.
“As we harmonize the Frontier and Midwest brands, we will develop many opportunities to improve the customer service experience,” Bedford said. “Jan’s role will encompass monitoring customer feedback and industry trends and driving technology initiatives that improve the customer experience by consistently meeting or exceeding our passengers’ expectations and needs. Jan will work closely with the rest of our commercial team in Denver to ensure our employees have the technology tools and training to deliver on our unique brand promise to our customers.”
“Integrating two great brands, both known for surpassing customer expectations, will allow us to become the airline of choice for more people,” Fogelberg said. “I look forward to working with others on the Republic team to create a new and better experience for customers of our branded network.”
Republic is currently analyzing data from customer and employee surveys as it works to harmonize the passenger experience across its branded network, which includes recently acquired Frontier and Midwest Airlines. It will announce details of its brand harmonization plan next month.
A 22-year veteran of the airline industry, Fogelberg has a wide range of experience in customer service, training and technology development. Most recently she served as senior director of Customer Service for Frontier Airlines where she led the effort to implement Frontier’s Classic and Classic Plus Airfairs product.
Republic also announced it had named Aaron Workman to the position of vice president of Information Technology. He will have responsibility for all shared IT services across the corporate enterprise. Workman will continue to report to Republic Executive Vice President and Chief Financial Officer Hal Cooper.
“Aaron’s significant experience in applying solutions within the airline industry will be a tremendous benefit to us as we work to complete the consolidation process of our IT infrastructure,” Cooper said.
Workman, a 30-year Republic Airways veteran, has held management positions in Customer Service, Sales, and Inventory Control. Most recently, he served as director of Information Technology for Republic Airways.
Republic Airways Holdings, based in Indianapolis, Indiana, is an airline holding company that owns Chautauqua Airlines, Frontier Airlines, Lynx Aviation, Midwest Airlines, Republic Airlines and Shuttle America, collectively "the airlines." The airlines offer scheduled passenger service on approximately 1,600 flights daily to 115 cities in 44 states, Canada, Costa Rica, and Mexico under branded operations at Frontier and Midwest, and through fixed-fee airline services agreements with five major U.S. airlines. The fixed-fee flights are operated under an airline partner brand, such as AmericanConnection, Continental Express, Delta Connection, United Express, and US Airways Express. The airlines currently employ approximately 11,000 aviation professionals and operate 282 aircraft.
